Hopin works best in Google Chrome or Mozilla Foxfire browser on a laptop or desktop computer with a wired connection. If wireless, it is best to be close to your router. *Mobile devices may have limited functionality.
Close any background applications/programs and open browser windows/tabs that are unnecessary.
Next, enter the Booth area by clicking on Expo/Booths to the right of the reception page. Once in that area, find your booth and click on it to enter. *If you encounter any issues with your moderator permissions, please go to the Tech Support area for help.
Once you’ve entered your booth, toggle to Turn on Live Sessions at the top right of the page, above the video or slide.
*Don’t see Toggle Swich? You may not be registered as a moderator, visit Tech Support (tab on the left-hand side of the screen) for help.
Click the Share Audio/Video Button so that people can see you and hear you while you are in your booth. Remember, “Live” moderators must always be available.
*Be sure to allow your browser/device to share audio/video with Hopin if asked
Don’t see this option? You may not be registered as a moderator, visit Tech Support (tab on left hand side of screen) for help.
Once on screen you now have the ability to turn off your camera / mute your mic / and do display share / change your camera & mic source.
At the bottom right of your booth you will see a box that is your “Moderation Panel”. A box with initials is someone waiting to join your booth on audio/video. Double click to let them in.
Please keep an eye on that area so you don’t keep your guests waiting.
*To remove guests being inappropriate for audio/video – Click the red circle with the minus sign next to their name on screen
To “chat” in writing with guests and see what guests are writing to you, ensure you have switched to “Booth” and click on Chat. If on “Event” you will be viewing and writing on the main event chat.
To see who is in your booth (both on and off video) switch to “Booth” and click People above the chat box. This will show you who is in your booth (there is sometimes a delay).
There is also an eye icon at the top of your booth that shows you how many people are in your booth. Remember people can be in your booth and not visible to you.
Only 10 people may be on video at one time.
When you leave your booth and it is no longer live (no live moderator) you MUST toggle to turn your booth back to presentation mode. Do not forget this step!
There is onsite Tech support – to left side of the event in the Tech Support Tab.
The Tech Support Team has a list of moderator names. If you are having gaining moderator access to your booth, and your name was submitted and pre-approved, please go to Tech Support.
If you see someone being inappropriate in your booth chat or the event chat, please report it to Tech Support immediately.
If you are in the booth and are having any issues such as a disruptive individual where you can’t leave, you can go to the People Tab on the right hand side of the page, search for an Event Team staff member and send them a direct message to visit the booth or with your concerns.
Please, also feel free to email clubsdays@sfss.ca
In your booth, you will see a button that says “Register Interest”. When a guest clicks this button an email is automatically sent to group email address that was listed on your booth registration form.